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Thursday, October 24, 2013

Is the IRS Hard to Deal With?

Unfortunately, in this environment the answer is yes. As I write this blog, I am on hold for 30 to 40 minutes to reach the IRS on a dedicated line for people like me who represent taxpayers. If the long wait wasn't enough, that is just the beginning. 

I am trying to get some transcripts for a taxpayer who hasn't filed in several years. My first call for this taxpayer was on hold for 56 minutes only to be told by the IRS representative that the transcript delivery system is down and no transcripts are available. You must call back, which I did. This wait time was 65 minutes. Got a nice agent who gave me the information I needed and agreed to send me the transcripts, which he did. 

The only issue was that I needed 7 documents but the transcript delivery system only sent me two documents and part of another one. So, I was back to square one. Current call is answered in 33 minutes this time with another nice agent. She is faxing me the documents I requested again so we shall see. 

One thing I can guarantee you is that I am determined to see this to the end and will not give up. 

Wish me luck maybe I will receive the documents this time and we can proceed.

Selph & Friday CPA
Phone: 903-792-0281
www.selphandfridaycpa.com
Email: rselphcpa@cableone.net

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